Terms and Conditions
This page explains The Exams Office’s terms of use for The Exams Office Hub. You must agree to the Terms and Conditions to use The Exams Office Hub and the tools, training resources, support materials and all content contained.
Who we are
The Exams Office is the trading name for The Exams Office Limited which is a registered UK company. Company Registration Number: 7293792
Using The Exams Office Hub
You agree to use The Exams Office Hub only for purposes as listed below and detailed in these Terms & Conditions.
By using, you are confirming:
- that the centre which allowed you to log in to The Exams Office Hub acquired your prior permission to use your details to create your user account
- you understand that as this centre has paid for a membership to The Exams Office which gives it access to The Exams Office Hub, any certificate achieved by a user of The Exams Office Hub belongs to this centre
- you understand that it is at the discretion of this centre whether a copy of any certificate you achieve is issued to you (or shared with another centre you may work with)
The Exams Office Hub, the tools, training resources, support materials and all intellectual property contained within cannot be used for commercial gain.
Legal action will be taken against any centre/anyone who uses The Exams Office Hub and/or its content for commercial gain.
The Exams Office Hub will be updated on an annual basis in line with the Joint Council for Qualifications (JCQ) regulation changes. However, we may change or remove content at any time without notice.
The content is subject to copyright – either from The Exams Office or the Joint Council for Qualifications (JCQ).
The invigilator training videos, training materials and user guides are also subject to copyright and must not be used outside The Exams Office Hub without the prior permission of The Exams Office.
Contact us if you want to reproduce a piece of content but are not sure if it’s covered by copyright.
We do not give any guarantees, conditions or warranties about the accuracy or completeness of any content. We’re not liable for any loss or damage that may come from your use of these products.
Disclaimer
While we make every effort to keep The Exams Office Hub content up to date, we do not provide any guarantees, conditions or warranties that the information will be:
- current
- secure
- accurate
- complete
- free from bugs or viruses
You should get professional or specialist advice before doing anything on the basis of the content within.
We are not liable for any loss or damage that may come from using The Exams Office Hub. This includes:
- any direct, indirect or consequential losses
- any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
- the use of the content and any websites that are linked to or from it
- the inability to access the platform and/or use content and any websites that are linked to or from it
This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.
This includes (but is not limited to) the loss of your:
- income or revenue
- salary, benefits or other payments
- business
- profits or contracts
- opportunity
- anticipated savings
- data
- goodwill or reputation
- tangible property
- intangible property, including loss, corruption or damage to data or any computer system
- wasted management or office time
Requests to remove content
Contact us to ask for content to be removed. You’ll need to explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it.
We remove content at our discretion in discussion with the Joint Council for Qualifications (JCQ) and its awarding bodies. You can still request information under the Freedom of Information Act and the Data Protection Act.
Information about you and your visits to The Exams Office Hub
We collect information about you in accordance with our Privacy Policy and Cookie Policy. By using The Exams Office website and the tools, training resources and support materials contained you agree to us collecting this information and confirm that any data you provide is accurate.
Virus protection
We make every effort to check and test all content in The Exams Office Hub for viruses at every stage of production. You must make sure that the way you use The Exams Office Hub does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use The Exams Office Hub.
Viruses, hacking and other offences
When using The Exams Office Hub, you must not introduce viruses, trojans, worms, logic bombs or any other material that’s malicious or technologically harmful.
You must not try to gain unauthorised access to The Exams Office Hub, the server on which it’s stored or any server, computer or database connected to it.
You must not attack The Exams Office Hub, and/or its content, in any way. This includes denial-of-service attacks.
We’ll report any attacks or attempts to gain unauthorised access to the relevant law enforcement authorities and share information about you with them.
Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute you have which relates to these Terms and Conditions, or your use of The Exams Office Hub (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
General
There may be legal notices elsewhere on The Exams Office website that relate to how you use the site.
We’re not liable if we fail to comply with these Terms and Conditions because of circumstances beyond our reasonable control.
We might decide not to exercise or enforce any right available to us under these Terms and Conditions. We can always decide to exercise or enforce that right at a later date.
Doing this once will not mean we automatically waive the right on any other occasion.
If any of these Terms and Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining Terms and Conditions will still apply.
Changes to these Terms and Conditions
Please check these Terms and Conditions regularly. We can update them at any time without notice.
You’ll agree to any changes if you continue to access and use The Exams Office Hub after the Terms and Conditions have been updated.